Refund policy

At Elziya, we strive to provide the best shopping experience to our customers. If you are not completely satisfied with your purchase, you may request a return under the following terms:

Return Window

We have a 3-day return policy, which means you can request a return within 3 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and unwashed

  • All original tags and packaging must be intact

  • Proof of purchase or Order ID is required

  • The product must be in the same condition as received

Returns requested after 3 days of delivery will not be accepted.

How to Request a Return

To initiate a return, please contact us:

📧 Email: support@elziya.in

📞 Phone: +91 9898048666

Return Address:

GCS Finery pvt.ltd. Plot No. 34, 1st Floor, Shanti Industrial Estate,Opp. Audi Showroom, Kuvadva Road,Anandpar Navagam, Rajkot – 360003, Gujarat, India

⚠️ Returns sent without prior approval will not be accepted.

If your return request is approved, we will provide instructions on how and where to send your package.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery with photos/videos as proof so we can resolve the issue promptly.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted items

  • Gift cards

  • Customized or personalized products

  • Personal care items (if applicable)

  • Products damaged due to misuse or improper handling

Exchanges

We currently do not offer direct exchanges.

To get a different product, please return the original item (if eligible) and place a new order separately.

Refunds

Once we receive and inspect the returned item, we will notify you regarding approval of your refund.

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be credited to the original payment method

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer

Please note that banks or payment providers may take additional time to reflect the refund.

If more than 15 business days have passed after refund approval, please contact us at support@elziya.in